T & C's

Terms & Conditions

General

(a) The contract is for the hire and /or sale of equipment detailed on the contract. The parties to the contract are:
(i) the Hirer, as an individual or an organisation whose official representative will be the signatory of the contract.
(ii) Chilling Out with head office at Layhams Road, West Wickham, BR4 9HD. No changes or additions shall be effective. Any condition not enforced or deemed invalid will not affect other condition.

(b) All equipment hired remains the property of Chilling Out at all times.

(c) Where the Hirer is in breach or subject to insolvency or liquidation proceedings, Chilling Out may terminate the contract and collect equipment without affecting any rights to recover monies owing or breach of contract damages.

(d) Acceptance of goods and services from us implies that you have accepted our Terms & Conditions.

(e) Chilling Out does not warrant that functions contained in this website content will be uninterrupted or error free, that defects will be corrected, or that this website or the server that makes it available are free of viruses or bugs. We shall have no liability for any direct, indirect, special or consequential loss arising out of the use of or the inability to use this website including (without limitation) reliance on any information or content of the website or which results from mistakes, omissions, interruptions, deletions of files or emails, defects, viruses or delays in operation or transmission.

Charges

(a) Hire charges will be for period agreed between Hirer and Chilling Out.

(b) Delivery and collection will be charged at rates agreed between Hirer & Chilling Out. Failed delivery and collection attempts will be charged at £40.

(d) Deposits will be requested as security on equipment hired and will be used against any outstanding payments. Any balance due is refunded back to the original source of the funds on return of equipment in sound / clean condition.

(e) A minimum £50 non-refundable deposit payment will be required to secure & confirm your order.

(f) Any parking fines or other parking costs incurred due to inadequate provisions made by the organisers of the event for delivery and collections by Chilling Out will be re-charged to the Hirer.

(g) Any equipment unavailable for inspection or collection, after a reasonable time, will be deemed to be lost and a charge will be made to the Hirer equal to the current replacement value of the equipment. The Hirer agrees to pay for all equipment loss, repair and cleaning (see clause h).

(h) Equipment must be returned by the Hirer to Event Furniture Limited in the same condition that Event Furniture Limited supplied it to the Hirer. Any machine that is returned in an unacceptable condition will be subject to a 10% of the hire fee cleaning charge.

(I) All cancellations must be confirmed by email at least 14 days before the hire equipment is due to go out on hire. In the event of a cancellation, the following cancellation charges will apply;
14 days or more prior to delivery - no charges payable by Hirer
Up to 10 days prior to delivery - 30% hire cost payable by Hirer
Up to 5 days prior to delivery - 50% hire cost payable by Hirer
Up to 72 hours prior to delivery - full hire cost payable by Hirer

(j) Our website offers the facility for users to order and make payment online using major debit and credit cards. This website uses a deferred payment system, of which the user is informed at the point of checkout, whereby a member of Chilling Out will manually approve or decline the order – this normally takes place the same working day that we receive your order placed online. If the user’s order is approved by a member of our sales team, at this point the user’s debit or credit card is charged accordingly and the order is confirmed in writing. If the user’s order is declined by a member of our sales team (Chilling Out reserves the right to reject the user’s order for whatever reason), the user is informed in writing by a member of the sales team and no payment is charged to the user’s debit or credit card. Being as no payment has been charged to the user’s debit or credit card, no contract for goods and/or services has been entered into by Chilling Out and, therefore, Chilling Out has no responsibility or liability to the user.

(k) On our individual product pages, we also offer a 'slight damage waiver fee' and 'return dirty fee' on applicable products. These are optional extras. Should you wish to benefit from one or both of these, simply ensure that the relevant box is ticked before proceeding. The current rates for these are 2.5% of the value of the equipment hire for the slight damage waiver fee, and 10% of the value of the equipment hire for the return dirty fee.

Responsibilities of The Hirer

(a) Adequate delivery and collection access will be provided by the Hirer. Any loading, unloading, set up or break down assistance provided by Chilling Out is at the Hirer's risk.

(b) The Hirer or his/her signatory will check quantities and condition of equipment on delivery and sign the contract to confirm agreement. Any damage or shortfall must be agreed, noted on the contract and signed off by both parties.

(c) The Hirer accepts full responsibility for the security and safe use of the equipment until collection or return to Chilling Out.

(d) The Hirer shall have all Machine ready for collection. Failure to do this will result in a waiting charge. In the instance that they are damaged or missing, full replacement value being made to the Hirer.

(e) The Hirer agrees to insure all equipment on a full replacement basis against loss and theft. All insurance claim proceeds to be paid to Chilling Out on demand.

Responsibilities of Chilling Out

(a) Agreed hire rates will be maintained for the length of the contract.

(b) Appropriate instruction on the safe use and operation of the equipment will be provided by Chilling Out. Chilling Outdoes not accept responsibility for any loss or injury caused by the use of company equipment.

(c) All powered equipment will undergo appropriate testing and inspection in accordance with relevant statutory requirements prior to commencement of hire.

(d) If equipment cannot be supplied on the agreed date because of circumstances beyond its reasonable control, Chilling Out shall return all monies paid and not be liable to pay further compensation to the Hirer.

(f) The liability of Chilling Out for any claims made by the hirer will not exceed the contract charge and does not extend to any consequential or financial loss caused by late or non-delivery, unsuitability, breakdown or lawful repossession.